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Overview of Adcheck Mobile’s Quick Market Intelligence (QMITM) platform. |
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ADCHECK MOBILE
Adcheck Mobile develops a range of vertical mobile application solutions that provide customers with a competitive advantage in sales force support and management. All of Adcheck Mobile's products are based on the company's Quick Market Intelligence (QMITM) platform that assists sales teams at all levels to improve their relationships with customers, products and performance in real-time -whether they're out on the road, or in the office. Adcheck Mobile's solutions can be tailored to meet customer's unique challenges and bring them closer to their suppliers, saving them time and optimising their sales operations. The platform offers a way to effectively keep mobile workers engaged productively, without time wasted on administrative tasks. It has been adapted into a range of products that meet the requirements of specific market sectors, from pharmaceuticals and telecommunications to retail and automotive sales. |
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ROUTE AND CALL PLANNING (Territory Management):
Ability to plan calls in advance and maximise resources by pre-planning calls and optimising travel routes. Manages call rates and the meeting of call rate target objectives in a pro-active, real-time environment and provides the most up-to-date information about calling patterns. Classifies all clients and provides appropriate client call coverage based on classifications. All calling patterns are monitored and anomalies addressed. Pre-call objectives are logged so that the user can plan and be prepared for what is to be achieved at the time of the call.
USER ACTIVITY MONITOR
Tracks special activities and manages all non-call related activities which impact on performance because the user is not seeing clients for a portion of the day (i.e. administration, training, meetings). Tracks “out-of-field” occurrences where the user is not available for an entire day (i.e. sick leave, annual leave, conferences). Tracks mileage and travel expenses. Users can also track their own performance (current and historic) through a comprehensive reporting system.
RED FLAG ISSUES
Two-way communication between mobile field force users and office line managers (divisional heads, management) is provided in real-time, where problems can be escalated from the client to the relevant senior person within the organisation. Alerts are captured and distributed to line managers as they occur. Trends are identified (common occurrences at a client) and rectified. Severity of issues are colour-coded to flag priority. Bi-directional notification of critical issues can be sent to single or multiple users (managers can notify team members or escalate issues to higher levels).
CONTACT REPORT (Call notes/Call summary)
Identifies call objectives (pre-call: when setting the appointment, current call: what occurred at the actual call, post-call: what follow-up is required). Previous call history is available to assist in managing client expectations and user outputs.
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“In attempting to streamline the advertising and administrative functions of its Used Car Departments and managers Volvo Car South Africa have partnered with Auto-max to provide an application that is fast becoming the solution to the Used Car Manager and Volvo Car SA’s needs.” Craig Roberts, national sales operations manager, Volvo Car South Africa.
“I would like to take this opportunity to state my satisfaction with the preparation and roll out of the ePharma application. Adcheck Mobile’s service levels have been of exceptional quality. I am looking forward to a very positive outcome and a positive spin-off in different aspects of my business.”Robert Crockart, head of sales: Novartis Consumer Health. |
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CRM
Client database and client interaction management can be integrated with the client’s ERP (Enterprise Reporting Platform). Sets and manages client profiles to “know your customer”.
PHOTO
Provides visual confirmation (e.g. site inspections, products, damages, product catalogues, launches, proof of delivery/installation) and is date and time stamped, directly linked to call (customer/product) with specific reference/call id and multiple views and provides the ability to upload photos from other sources (i.e. a digital camera).
STOCK/ ORDERS
Product and price list (with or without photographs) are made available to the field force, allowing the user to confirm stock availability and remotely place orders whist at the customer.
CUSTOMER & PRODUCT SURVEY
Assists the user to gain a better understanding of the client and product acceptance through easy-to-use questionnaire creation and reporting. Information is gathered about the customer, industry and competitors. Compilation of data/feedback based on user’s objectives.
MESSAGING SYSTEM
Saves telephone costs by sending messages to team members with full read notification and audit trails (proof of receipt/read).
GPS
User mapping and tracking (i.e. is the user on the move or stationary), live monitoring of vehicles, tracking operational logistics.
SIGNATURE
The signature verification service allows for acceptance of visits/installations/deliveries/orders. Can also be used for actual client acceptance or sign-off of the call.
With all of the above at their disposal, sales teams will have the necessary information and insight to make better informed decisions with faster execution times, improved communication, real-time reporting and the latest mobile technology tools. |
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